Shipping Methods, Costs and Transit Times
R1 uses a Third Party Logistics company called TRM Services for its shipments and offers a calculated shipping rate based on the products you order. We offer a variety of options for both UPS and USPS.
All orders are processed and shipped as fast as humanly possible from the date/time they were placed. If an order is placed before 2:00 PM CST, in most cases it will be processed and shipped out on the same day. During very busy seasons and major launches, the shipment can take longer. We'll do everything we possibly can to get your order to you and if you have any questions, we're happy to answer all of the above when you email R1Team@R1RecoveryFirst.com.
Risk of Loss; Product Insurance
All products purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We insure your purchase during its transit until it is delivered to the delivery address specified in your order. To complete the delivery, we require a signature, at which point responsibility for the purchased product(s) passes to you. If the recipient of the product is someone other than you for delivery purposes, you agree that evidence of a signature by such recipient or at such recipient's delivery address is evidence of a completed delivery by us with responsibility for the purchased product passing to you.
Email Us at R1Team@R1RecoveryFirst.com